Privacy policy
Last updated 5-8-2026. We process as little data as possible, and only where it is needed to fulfil your order.
Please note: this is template text. Have it reviewed by a lawyer before going live and complete the missing details (company registration number, VAT number, processors).
Who is responsible?
Calitex B.V., Fermiweg 51, 3542 CB Utrecht, the Netherlands, is the data controller for the processing described in this policy.
What data do we process?
| Order | Name, address, email address, phone number, optionally company name and VAT number |
|---|---|
| Sample request | Name, address, email address |
| Contact form | Name, email address, phone number, content of your message |
| Website | Technical web server logs (IP address, timestamp, requested page) |
Why do we process it?
- Performance of the contract — to process, deliver and invoice your order.
- Legal obligation — tax law requires us to keep invoices for seven years.
- Legitimate interest — to answer your question and keep our website secure and working.
How long do we keep it?
- Invoices and order data: seven years (statutory retention).
- Contact and sample requests: two years after the last contact.
- Server logs: a maximum of 30 days.
Sharing with others
We do not sell your data. We share it only with parties needed to fulfil your order: the carrier delivering your floor, our accountant and our hosting provider. A data processing agreement is in place with each of them.
Cookies
This website sets no tracking or marketing cookies and uses no third-party analytics. Your basket is stored in your own browser's local storage and never leaves your device. You can clear it at any time through your browser settings.
Your rights
Under the GDPR you have the right to access, correct or erase your data, to restrict or object to processing, to receive your data in a common format, and to withdraw consent you have given.
We respond within four weeks. If you disagree with our response, you may lodge a complaint with your national data protection authority.
Security
Our website is served exclusively over an encrypted connection (HTTPS). Access to order data is limited to staff who need it for their work.